Reach Every Voice Terms and Conditions
Please be sure to read the below terms and conditions in their entirety before engaging our services or making a purchase.
Consultations:
Consultations are non-refundable. You must notify us at least 24 hours in advance if you need to reschedule a scheduled Consultation. Cancellations within 24 hours and no-shows are subject to the full fee for the time booked. Individuals who are more than 5 minutes late for a 30 minute consultation or 10 minutes late for a 60 minute consultation will be charged as a no-show.
Online Courses:
Registration for REV Online Courses, both live and recorded, grants access to one individual and their Communication Partner. Course Access may not be shared with other individuals. If you are found in violation of this policy, you will be removed from the course and no refunds will be given.
Online course refunds will be considered up to one week before the course begins. A 5% processing fee will be subtracted from the refund amount. Refunds will be considered at 50% during the week leading up to a course start date. After a course begins, no refunds will be given. By purchasing this course, you agree to our refund policy.
Accessible Academics:
Registration for Accessible Academics, grants access to one individual. Course Access may not be shared with other individuals. If you are found in violation of this policy, you will be removed from the course and no refunds will be given.
Online course refunds will be considered up to one week after the date of purchase, as long as no course materials have been accessed. A 5% processing fee will be subtracted from the refund amount. Once course materials have been accessed, no refunds will be given. By purchasing this course, you agree to our refund policy.
In person Programs:
Payment for Spring and Fall Institute and Co-Op is required in full at the time of booking. Payment for Summer Institute is divided into two payments. The first payment is made at the time of booking and the second payment is due no later than 30 days before the session begins. We do not offer registration for partial sessions.
Refunds for Institute will be considered on a case by case basis up until 30 days before the session begins, and are contingent on Reach Every Voice being able to fill the space with another student. As with our online courses, refunds are subject to a 5% processing fee.
In-person Teaching Services:
24-Hour Cancellation Policy
Reach Every Voice requires 24-hours notice for cancellations. Cancellations made less than 24 hours prior to a session will be billed at the full session rate. If you cancel a session less than 24 hours in advance but prefer to use your session time for a phone or online consultation with your teacher, please let them know.
We understand that life happens. REV values your time and the time of our teachers. We strictly adhere to our cancellation policy, without exception. By making an appointment with a teacher - whether in person or online - you are agreeing to our cancellation policy. This policy can also be found in your new client packet if you're working with us in person or in the terms and conditions if you're booking online.
We understand that things like illness, dysregulation, work, emergencies, and delayed flights are out of your control. They are also out of our control, so they are not exempt from our 24-hour policy.
We rely on income from our clients to be able to pay our teachers fair wages, provide health care benefits, and support the overall costs of keeping the doors open to serve your needs.
Waiting Room Policy
When your child is working with our staff in our office, we require someone (parent, caregiver) to be in our waiting room. If agreed on by the teacher, parents / caregivers may step out and be no more than a 5 minute car ride away and reachable by phone at all times.
Communication with our Team:
If you have questions about administrative issues, including billing questions, please email our main account at info@reacheveryvoice.org. We will address all emails within 1-2 business days.
If you have questions specific to your child / their sessions, please email your teachers directly. In order to respect our staff's work / life balance, we ask that you limit communication via text messages to situations where communication within an hour of a session is crucial (e.g., you're running late / last minute cancellation).